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EMERGENCY CARE YOU CAN TRUST ANYTIME. EVERYDAY.

Emergency and trauma care at UCSI Hospital offers a lifeline to patients 24 hours per day, seven days per week. Staffed by specialists in Emergency Medicine and experienced nurses, we provide high-quality emergency care to both adult and paediatric patients with acute medical conditions, critical injuries or symptoms of something far more serious.

All emergency cases at UCSI Hospital are prioritised. Patients benefit from reduced wait times and dedicated care the moment they come on-site. The emergency section is also strategically located near dedicated laboratory, radiology and pharmacy services, facilitating the prompt diagnosis of conditions upon arrival. This setting also allows specialists to undertake prompt intervention that often results in life-saving outcomes.

Reach out to us and delay no further if you or your loved ones require treatment. We will be here whenever you need us.

TIME IS ON YOUR SIDE

UPON ARRIVAL

Diagnostic ultrasound scans are performed immediately by an emergency physician and medical officers.

< 20 MINUTES

The average wait time to see an emergency doctor.

< 1 HOUR

The average wait time to obtain haematology and clinical chemistry test results.

< 2 HOURs

The average wait time to obtain blood test results (inclusive of dengue and H1N1 tests).

EMERGENCY SERVICES
What to expect when you come to the hospital?
What not to bring when you come to hospital?
  • Infection prevention and control
    Infection control practices are meticulously followed as we are committed to providing the highest standards of clinical care. Our hospital has an Infectious disease consultant and nurse, who monitor hospital associated infections and antibiotic usage as per national and internally accepted protocols.
  • Special requirements
    if you have any special requirements that you wish to discuss before your stay, please contact our customer care line to keep us informed well in advance.

Room Options

RECOVER IN STYLE

UCSI Hospital provides a wide range of quality accommodation to aid patients on the road to recovery. All our rooms are purposefully designed, aesthetically pleasing and spacious, with different room facilities to cater to individual needs. All patients will also enjoy gastronomic meals that are specially designed by in-house dietitians and prepared by experienced chefs from Le Quadri Hotel.

Select your desired room or suite and contact us to determine its availability. We will also be happy to provide more information on whether your insurance policy will cover your hospital bill.

Care Unit

Published Rate (RM)

Intensive Care Unit (ICU)

420.00

Coronary Care Unit (CCU)

420.00

High Dependency Unit (HDU)

350.00

VIP Room

Published Rate (RM)

Deluxe Suite

520.00

VIP Suite

350.00

Single Room

Published Rate (RM)

Premier Single

300.00

Deluxe Single

280.00

Single Bedded

220.00

Other Room Type

Published Rate (RM)

Double Bedded

130.00

Four Bedded

100.00

Day Care

80.00

Isolation Room

250.00

Nursery Cot

70.00

Notes:

  • Complimentary meals are provided for the patient only.
  • Deposit will be advised upon registration.
  • The above charges are subjected to change without prior notice.

SERVICES & PROCEDURES OFFERED

Medical problems – handling in sorting out the right specialist treatment.

Provide estimated cost and duration of stay for requested procedure.

Assist in medical transfer to Malaysia.

Welcome and assist patient upon arrival in hospital

Provide transport for patient or family member to or from hospital within a 10km radius

Assist with personal requests such as general screening checks and collection of results

Provide 24 hours services whenever assistance is needed.

Assist with admission and discharge.

Assist with booking of hotel.

Assist with arranging for a second opinion (international standard) wherever necessary.

Assist with the preparation of the necessary medical documents in extending visa stay in Malaysia.

Assist with the necessary documents for insurance claim.

Assist and provide air flight ticket booking via an E-booking system.

Arrange for a medical report from doctor for change in date of flight ticket due to unforeseen prolonged medical stay.

Arrange airport transfers for patient and family members for their return to their home country.

Visitor Information:

General Ward

Visitation Hours: 10am - 2pm | 5pm - 9pm

After visiting hours, only one visitor is allowed into the general ward. In such a case, you would have to register with the security personnel from 10pm to midnight to collect your visitor pass. The room number you are visiting is stated on your visitor pass.

ICU / CCU/HDU

Visitation Hours: 10am - 2pm | 5pm - 9pm

Only one person is allowed in at a time. No children are allowed access to this part of the hospital.

NICU

Visitation Hours: 10am - 2pm | 5pm - 9pm