Admission and Discharge
Admission to the hospital can be done through various methods. As an emergency or as a planned admission, a hospital stay is often the first stage in the series of transitions. Patients and family members will be guided accordingly by medical consultants to ensure a seamless admission process.
What to expect when you come to the hospital?
- An admission kit is available for your use. The kit contains basic toiletries; however, you may carry your own.
- A set of clothes and slippers to wear upon discharge. The hospital provides you with a gown to wear during your stay.
- You are not allowed to bring outside medicines. Even your routine medications will be given by the hospital. However, please carry a list of medicines you are taking routinely.
- A mobile phone with a charger.
- Insurance documents (claim form and authorisation number).
What not to bring when you come to hospital?
- Infection prevention and control
Infection control practices are meticulously followed as we are committed to providing the highest standards of clinical care. Our hospital has an Infectious disease consultant and nurse, who monitor hospital associated infections and antibiotic usage as per national and internally accepted protocols. - Special requirements
if you have any special requirements that you wish to discuss before your stay, please contact our customer care line to keep us informed well in advance.
In-Patient Information
Ward routine:
- The unit nurse will welcome you and bring you to your room.
- Your doctor and nurse will discuss with you a plan of medical care that’s tailored to your medical needs.
- Nutritional and dietary advice shall be provided if deemed necessary by our medical team.
- A typical day at the ward starts between 5 a.m. and 6 a.m. with bed preparation and cleaning of rooms and common areas. The room is ensured of its cleanliness by our housekeeping team. Meals are served according to schedule. ‘Lights out’ is at 10 p.m.
Prior to surgery (where applicable):
Room Options
Standard, Deluxe and Supreme.
Standard & Deluxe.
Standard
Respective rates apply for the 3 different sections.
Why Primary Health Care
International Patients: As Port Dickson is a tourist hub, UCSI Hospital will be ideal for international patients due to our impeccable services and state-of-the-art facilities.
SERVICES & PROCEDURES OFFERED
Medical problems – handling in sorting out the right specialist treatment.
Provide estimated cost and duration of stay for requested procedure.
Assist in medical transfer to Malaysia.
Welcome and assist patient upon arrival in hospital
Provide transport for patient or family member to or from hospital within a 10km radius
Assist with personal requests such as general screening checks and collection of results
Provide 24 hours services whenever assistance is needed.
Assist with admission and discharge.
Assist with booking of hotel.
Assist with arranging for a second opinion (international standard) wherever necessary.
Assist with the preparation of the necessary medical documents in extending visa stay in Malaysia.
Assist with the necessary documents for insurance claim.
Assist and provide air flight ticket booking via an E-booking system.
Arrange for a medical report from doctor for change in date of flight ticket due to unforeseen prolonged medical stay.
Arrange airport transfers for patient and family members for their return to their home country.
Whether you choose to make payment via credit card, cash or insurance, we strive to do our best for you and appreciate your patience during the payment process.
By Cash or Credit Card
- Once deemed fit for discharge by a medical consultant, it will take two hours (on average) to prepare the bill.
- The ward staff will prepare discharge and payment documents as well as your medication.
- Once the bill is ready, show your discharge and bill settlement documents at the nurse station.
- For credit card payments, we accept credit cards issued by selected banks.
- You will be given your discharge notification document, investigation report, drug prescription and your medicine based on your drug prescription.
- Inform your consultant if you need a medical certificate (MC).
- Upon settlement of bill, please vacate the room promptly in consideration of other patients.
Insurance Coverage
- This payment method may take up to four hours to process.
- If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
- If your insurance company has denied approval, please settle payment by cash or credit card.
- If the approved amount is less than the final bill, you will need to pay the balance.
- The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and a discharge summary.
General Ward
Visitation Hours: 10am - 2pm | 5pm - 9pm
After visiting hours, only one visitor is allowed into the general ward. In such a case, you would have to register with the security personnel from 10pm to midnight to collect your visitor pass. The room number you are visiting is stated on your visitor pass.
ICU / CCU/HDU
Visitation Hours: 10am - 2pm | 5pm - 9pm
Only one person is allowed in at a time. No children are allowed access to this part of the hospital.
NICU
Visitation Hours: 10am - 2pm | 5pm - 9pm
- Receiving care that is respectful – being treated with courtesy, kindness and honesty by all hospital staff at UCSI Hospital.
- Being involved in decisions about your treatment and care, or having a patient sponsor who can help you make decisions.
- Knowing the names and jobs of hospital staff who treat and take care of you.
- Being informed about patientcare outcomes, treatment and services you need now or in future.
- Receiving clear, timely information about our charges, modes of payment and anticipated expenditure for treatment.
- Being able to make a complaint and receive a response.
- Having the right to consent or decline to participate in any proposed research, or to withdraw from research at any stage.
- Knowing the names and jobs of hospital staff who treat and take care of you.
- Privacy during registration, consultation, examination and treatment at our centre.
- Confidentiality around your information, medical care and treatment processes.
- Personal safety and reasonable security of property within the confines of our hospital.
- Non-disclosure of your personal information unless it is with your written consent, or required by law.
